TCS Customer Intelligence & Insights™
Attract customers and build loyalty
With the profusion of data from multiple sources, many brands struggle to get the single 360° customer view needed to deliver personalized services, products, and experiences at the right time through the right channels.
TCS Customer Intelligence & Insights™ is an AI-driven customer analytics and real-time CDP solution that leverages data for actionable insights so organizations can deliver personalized experiences that build customer loyalty and increase lifetime value.
AI/ML-powered analytics for personalized recommendations
Faster time-to-value with pre-built, industry-specific solutions
Improved omnichannel customer experiences and engagement
Increased loyalty, customer lifetime value (CLV) and wallet share
TCS Customer Intelligence & Insights helps banks gain insights from existing core banking data to improve customer experience and retention, and reduce loan defaults in retail-consumer, small to mid-size business (SMB), commercial, and corporate banking.
TCS Customer Intelligence & Insights delivers AI-driven next best actions for enhanced policy and claims engagement, accelerates digital transformation, improves customer experiences, and increases customer lifetime value.
TCS Customer Intelligence & Insights is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.
TCS Customer Intelligence & Insights helps states detect and prevent unemployment insurance fraud while expediting authentic claims for those in need of assistance. TCS Customer Intelligence & Insights delivers out-of-the-box use cases for unemployment insurance fraud prevention, claimant profiling, and more for faster time to value.
TCS Customer Intelligence & Insights™ wins 2023 Sammys-Sales & Marketing Technology Award
CDP Institute certifies TCS Customer Intelligence & Insights as RealCDP solution
TCS Customer Intelligence & Insights wins Gold at the Stevie® Awards
TCS recognized as a major player in CDP space for TCS Customer Intelligence & Insights