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Subramaniam Balakrishnan

Industry advisor, Travel and Logistics, TCS

Biju Manghat

Senior Consulting Partner, Travel and Logistics, TCS


  • The current operating model of airports that relies on vertical decomposition of functions results in silos and becomes an impediment to convergence.
  • The model must be reimagined to make airports adaptable and resilient. This will involve incorporating cross-industry best practices into airport functions.
  • A unique operating model that relies on four functional and digital components will deliver consistent stakeholder experience and enhance operational efficiencies.
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