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Vivek Kulshreshtha

Senior Consultant, Hospitality, TCS


  • Hotel operations were battered during the COVID pandemic. They are, however, improving as the viral threat abates the world over.
  • In the post-pandemic world, consumers are going digital as digital technologies imbibe a sense of comfort and safety and increase consumers’ appetite for availing contactless services.
  • Reimagining guest experience with the use of technology and adopting measures such as promoting local cuisines, organic meals, and choosing eco-friendly alternatives, are quintessential for hospitality’s revival.
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