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Shalem Tirkey

Domain Consultant, Retail, TCS

Automating retail store operations for superior customer engagement

The retail industry has always been at the forefront when it comes to adopting advanced technologies to improve operations and take customer experience to the next level. With artificial intelligence (AI) and machine learning (ML) set to redefine business processes across industries, it is only natural for retailers to explore the endless possibilities that are on offer. One such is the use of AI and ML based DataOps platform, which will not only enhance customer convenience and satisfaction, but also drives several benefits for retailers, such as:

  • Camera vision enabled shelf monitoring
  • Simplified daily scheduling of tasks such as preparing order pick up, shelf replenishment
  • Minimized operations and employee costs with voice-based and humanoid store assistants
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