Overview: Rapidly growing business

Kering Americas wanted to improve logistics operations to meet its growing business requirements.

The luxury group was facing challenges in supporting its tremendous growth across wholesale, e-commerce, and retail channels in the Americas.

The challenge: Improving logistics

Operational limitations, such as insufficient storage and outbound capacities due to the previous regional warehouse, were affecting the group’s strategic development in the region.

This was, in turn, impacting its business ambitions. There was, therefore, an imperative need to expand e-commerce operations and improve product availability at stores.

The solution: An operations center

Kering Americas collaborated with TCS for a state-of-the-art AMER operations center.

The group designed and built a brand-new facility from scratch to expand the warehousing capacity in the region and for improved logistic services to its houses. This facility also introduced a new office concept with state-of-the-art amenities for Kering employees. The Kering Technologies AMER team followed a tech-first approach, which focuses on all IT requirements from the start of a project. The complex system integration road map, connected to the transformation, decoupled the IT transformation from the facility construction: new warehouse management system, warehouse control system (WMS, WCS) implementation, new e-commerce order management systems, and new distribution processes activation, targeting the new group omnichannel model.

The program improved the logistics service level for associated Kering houses by enabling Kering AMER legacy ERP to handle new functionalities in an upgraded third-party warehouse system, also supporting the group’s omnichannel expansion plan. With in-house contextual knowledge and solutions, TCS assisted in developing and stabilizing the complex system integrations with new warehouse systems through every phase of this program—from regression, system integration, and user acceptance testing support, to pilot or full rollout, hyper care, and steady-state support.. TCS also assisted in setting up the infrastructure of Kering’s corporate office and successfully facilitated the movement to its new office.

What Made it happen