Ending supply chain gap
TCS played a pivotal role in helping M&S with supplier management.
TCS successfully executed various supplier management programmes for M&S.
TCS implemented ‘One Food Platform’, a single digital point of contact for suppliers to engage with M&S.
TCS partnered with M&S in their ‘Good Faith Receipt Transformation Programme’. Together, through its technology and business transformation teams, TCS applied correct standards across the network. Every consolidation hub now has the right processes and system capability in place to manage suppliers’ stock. TCS also made changes to support inbound standards such as no overs (ensuring the quantity suppliers deliver is not more than the ordered quantity), correct units per tray, and date life information.
TCS so far has led large-scale supplier engagement initiatives, including multiple briefings, workshops, and fortnightly drop-in clinics to support supplier transition.
Together with M&S, TCS has driven stock integrity improvements that have reduced free stock and stock loss. The TCS-M&S joint effort also significantly improved supplier compliance—advanced shipping notice (ASN) failure has been almost eliminated (suppliers send ASN for every trailer).
In addition to the industry recognition based on grocery suppliers' feedback in the GCA survey, M&S has been able to reap significant benefits by removing delays in supplier payment, streamlining supply chain and logistics operations, and reducing supply chain stock losses of over £3m. They were also able to reduce free-stock financial risk by over £10m, improving their profitability in the highly competitive grocery market. Where grocery suppliers are non-compliant with the expected operational standards, M&S can offer suppliers the opportunity to take their shipment back or to transfer stock to charity partners with confidence that there is no financial risk to their operations.
CTO—Group Support at Marks and Spencer