Challenge

Amid its recent business model evolution, Ledvance – the German provider of innovative and energy-efficient lighting technologies – has begun to provide digital services such as IoT smart building and tech support for retail partners, thereby expanding its portfolio of services.

Additionally, at an organizational level, Ledvance is transforming into a professional lighting services company for its end-customers. To drive enterprise-wide digital transformation, Ledvance has adopted a software-as-a-service (SaaS) model, with strict standardization based on industry best practices.

The company sought a partner for the operation and maintenance of its IT infrastructure and a few applications to rationalize processes and optimize costs in the short term. In addition, Ledvance planned to move to the cloud with a flexible SaaS model in the medium term, and therefore needed a strategic partner to support its more than 50 international subsidiaries.

Solution

After a thorough assessment of potential vendors, both by Ledvance’s business teams and external market experts, TCS was chosen for its technology proficiency, domain understanding, and delivery commitment.

Under acute time pressure, the project started in January 2020 and the migration had to be completed by March 31, 2020, with no room for delays.

TCS presented a structured plan to meet the deadline, outlining several milestones that divided the project into clearly defined stages. By using extensive questionnaires, the project team transferred knowledge from internal IT teams to TCS’ experts at its Indian service centers. The tight schedule necessitated a huge personal commitment from teams at TCS and Ledvance, despite the outbreak of COVID-19 in March 2020, during the final phase of the project.

With sites temporarily closed and no face-to-face meetings, all remaining tasks were completed remotely. Thanks to their commitment and hard work, the team managed to meet the deadline. TCS took over operations of the infrastructure and associated applications exactly as planned.

benefits

After the successful handover, the second collaborative phase began in April 2020, as TCS identified the functional and strategic optimization potential.

The goal was to automate IT while further improving existing processes.

Over the course of this project, Ledvance saw the opportunity to engage with TCS beyond regular operations. The TCS team proactively identified potential system and process improvements, allowing Ledvance to focus entirely on providing excellent services to its end-customers, thereby staying ahead of the competition.

24x7 service desk support for the entire global infrastructure complemented the work further. As expected, IT operations were significantly more cost-efficient; after just a few weeks, Ledvance achieved savings of around 20%.

What the client says