Skip to main content
Skip to footer


  • South African insurer Momentum Metropolitan Life had a large backlog of service requests during the pandemic, as staff were unable to attend to customer requests.
  • The insurer wanted to make its staff available to perform complex tasks and automate simpler ones.
  • The South African insurer worked with TCS to transform its service center operations using the TCS conversational artificial intelligence (AI) platform.
async> View My Stats