Many technology-related changes, including telehealth, remote workplace, digitized customer interactions, adoption of AR/VR for training, industrial maintenance, virtual retail experiences, and distance learning, have gained significant traction. Most of these technology innovations were already undergoing evolutionary change. Starting with a slow initial phase of performance, they were headed towards an accelerated and scaled interval before stabilizing and maturing. However, the pandemic triggered a shift in technological paradigm and created the need for a revolutionary change for these technology-driven innovations.
As we move forward, it is important to understand where we are headed. This white paper analyzes the impact of COVID-19 on technology adoption to chart a clearer path ahead.